paldofun Privacy Policy

1. Scope and Data Controller

This Privacy Policy applies to all personal data collected, stored, used, or otherwise processed by paldofun ("paldofun," "we," "us," "our") in connection with the operation of the paldofun online gaming platform accessible at https://paldofun.vip, including any associated mobile applications, promotional activities, and customer support interactions (collectively, the "Platform").

paldofun acts as the data controller for all personal data collected directly from you through registration, account use, deposits, withdrawals, and communications. Where paldofun engages third-party service providers to process data on its behalf, those providers act as data processors under contractual terms that require compliance with applicable data protection obligations.

By registering for and using the paldofun Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein, to the extent that such consent is the applicable legal basis for processing.

2. Personal Data We Collect

paldofun collects personal data through the following channels: (a) information you provide directly during registration and account management; (b) data generated through your use of the Platform; (c) information received from payment processors and identity verification providers; and (d) technical data collected automatically by our systems.

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify minimum age requirement of 21 years);
• Residential address, including barangay, city or municipality, province, and postal code;
• Email address and Philippine mobile number;
• Username and encrypted password;
• Government-issued identification document type, number, and expiry date (e.g., Philippine passport, driver's license, UMID, PhilSys ID);
• Selfie or biometric photograph where required for enhanced KYC verification.

2.2 Financial and Transaction Data

• GCash, Maya, or other e-wallet account identifiers (masked);
• Bank account numbers (masked) for BPI, BDO, Metrobank, or other linked banks;
• Deposit and withdrawal amounts, dates, and transaction reference numbers;
• Bonus claims, wagering history, and game session outcomes.

2.3 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, browser type and version;
• Session timestamps, game activity logs, and Platform navigation patterns;
• Cookie identifiers and similar tracking technology data (see Section 6).

2.4 Communications Data

• Records of customer support interactions, including live chat transcripts and email correspondence;
• Survey responses, feedback submissions, and promotional opt-in records.

3. Legal Basis for Processing

paldofun processes your personal data on the following legal bases as recognized under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing necessary for the performance of the contract between paldofun and you as an account holder, including account creation, game delivery, deposit processing, and withdrawal fulfillment;
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulatory requirements, including anti-money laundering (AMLA), age verification, and PAGCOR reporting obligations;
• Legitimate Interests: Processing necessary for paldofun's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights;
• Consent: Where required by law and not covered by the above bases, paldofun will seek your explicit consent before processing your personal data, including for direct marketing communications.

4. How paldofun Uses Your Personal Data

paldofun uses the personal data it collects for the following purposes:

• To create and maintain your paldofun account and verify your identity;
• To process deposits and withdrawals through your chosen payment method (GCash, Maya, BPI, BDO, Metrobank, GrabPay, InstaPay, QR Ph);
• To deliver gaming services, calculate and credit winnings, and manage bonus eligibility;
• To verify that you meet the 21-year minimum age requirement at registration and on an ongoing basis;
• To detect and prevent fraud, money laundering, account sharing, bonus abuse, and other prohibited conduct;
• To comply with Anti-Money Laundering Act (AMLA) reporting obligations, PAGCOR regulatory requirements, and other applicable Philippine laws;
• To operate and improve paldofun's responsible gaming framework, including monitoring for indicators of problem gambling behavior;
• To communicate with you regarding account matters, security alerts, and — where you have opted in — promotional offers and new game releases;
• To provide customer support and resolve complaints and disputes;
• To analyze Platform usage patterns to improve performance, user experience, and game selection.

5. Sharing Your Personal Data

paldofun does not sell your personal data. We share data only with the following categories of recipients and only to the extent necessary for each stated purpose:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, GrabPay, and other payment service providers require transaction data to process your deposits and withdrawals. These providers have their own privacy policies governing their handling of your financial data.
• Identity Verification Providers: paldofun engages accredited KYC service providers to verify identity documents. These providers process your identification data under contractual data protection terms.
• Game Providers: Third-party game studios and live casino platform providers receive session data necessary to deliver gameplay. Game providers do not receive your financial or full identity data.
• Regulatory Authorities: paldofun will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other competent Philippine authorities when required by law, court order, or regulatory directive.
• IT and Security Service Providers: Cloud infrastructure, cybersecurity, and analytics providers may process technical data on paldofun's behalf under strict data processing agreements.

All third-party data processors engaged by paldofun are required to implement data protection measures commensurate with those applied by paldofun and consistent with Philippine data privacy law.

6. Cookies and Tracking Technologies

paldofun uses cookies and similar tracking technologies on its Platform for the following purposes:

• Essential Cookies: Required for Platform functionality, including session management, authentication, and security. These cookies cannot be disabled without impairing Platform access.
• Performance Cookies: Collect anonymized data on how players interact with the Platform, enabling paldofun to identify technical issues and improve user experience.
• Functionality Cookies: Remember your preferences, such as language settings and responsible gaming limit configurations.
• Analytics Cookies: Used by paldofun's analytics infrastructure to understand aggregate Platform usage patterns. Data collected is anonymized and not linked to individual player profiles for external sharing purposes.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using paldofun's core gaming services but may affect certain personalization features. Detailed cookie management options are available in paldofun's cookie settings panel.

7. Data Retention

paldofun retains your personal data for the period necessary to fulfill the purposes for which it was collected, subject to longer retention periods required by law. The following retention principles apply:

• Account data is retained for the duration of your paldofun account and for a minimum of five (5) years after account closure, in compliance with Philippine AMLA record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing regulations;
• Customer support records are retained for three (3) years from the date of closure of the relevant support interaction;
• Technical log data (including IP addresses and session logs) is retained for up to 12 months unless retention for a longer period is required in connection with an active investigation or legal proceeding;
• Marketing consent records are retained for the duration of consent plus three (3) years to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that renders re-identification impossible.

8. Your Data Privacy Rights

Under Republic Act No. 10173 and other applicable Philippine law, you hold the following rights with respect to your personal data held by paldofun:

To exercise any of these rights, contact paldofun's Data Protection Officer at [email protected] (displayed as plain text — not a clickable link). paldofun will respond to verified rights requests within 15 business days. Identity verification may be required before requests are actioned.

9. Children's Privacy and Age Restriction

The paldofun Platform is strictly restricted to individuals aged 21 years and older in accordance with Philippine gaming regulations. paldofun does not knowingly collect personal data from individuals under the age of 21.

paldofun implements age verification controls at the point of registration and may conduct documentary age verification at any time. If paldofun becomes aware that an account has been registered by a person under the minimum age, that account will be immediately suspended, all balances will be forfeited, and any personal data collected in connection with the underage account will be deleted in accordance with paldofun's data retention policies and applicable legal obligations.

If you believe that a minor has registered on the paldofun Platform, please contact paldofun support immediately so that appropriate action can be taken.

10. International Data Transfers

In the ordinary course of operating the paldofun Platform, your personal data may be transferred to and processed in countries outside the Republic of the Philippines — for example, where paldofun's cloud infrastructure providers, game platform providers, or analytics services maintain their data processing facilities.

Where such transfers occur, paldofun will ensure that appropriate safeguards are in place to protect your personal data in a manner consistent with RA 10173 and applicable NPC guidelines on cross-border data flows. These safeguards may include contractual data protection clauses, adequacy determinations where applicable, or other mechanisms approved by the National Privacy Commission.

By using the paldofun Platform, you consent to the transfer of your personal data to other jurisdictions in accordance with the safeguards described in this section.

11. Security Measures

paldofun implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and paldofun's servers;
• Encryption of sensitive personal data fields at rest within paldofun's database infrastructure;
• Role-based access control limiting employee access to personal data to those with a documented operational need;
• Multi-factor authentication requirements for paldofun staff accessing systems containing personal data;
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals;
• Incident response procedures aligned with NPC breach notification requirements.

While paldofun employs robust security measures, no system is entirely immune to breach. Players are encouraged to maintain the security of their paldofun login credentials by using a strong, unique password and enabling two-factor authentication on their account.

12. Changes to This Privacy Policy

paldofun reserves the right to update or modify this Privacy Policy at any time to reflect changes in its data processing practices, legal obligations, or the structure of the Platform. When material changes are made, paldofun will notify registered players by email to their registered address and/or by a prominent notice on the Platform, prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the paldofun Platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure in accordance with paldofun's account termination procedures.

13. Contact and Data Protection Officer

paldofun has designated a Data Protection Officer (DPO) as required by Republic Act No. 10173. The DPO is responsible for overseeing paldofun's data protection compliance program and serves as the primary point of contact for player data privacy inquiries, rights requests, and complaints.

To contact paldofun's Data Protection Officer or to exercise any data privacy right described in this Policy, please write to:

Data Protection Officer — paldofun
Email: [email protected] (plain text — not a clickable link)
Subject Line: "Data Privacy Request — [Your Account Username]"
Response time: within 15 business days of verified request receipt.

If you believe paldofun has not adequately addressed your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about the NPC's complaint procedures is available through official Philippine government channels.